Along with your business name you can list details such as your location, working hours, email, website and a short description. It’s a great way to give consumers a quick snapshot of who you are and your unique services. With the WhatsApp Business API you can create a personalised “about” that lets your customers easily see your information when they open your profile. For a ready-made solution, you can look to providers such as Sendbee who work with the WhatsApp Business API and also provide a client app all in one. If you are looking to use WhatsApp for customer support, you will still need to integrate the API with the client software as WhatsApp don't provide client applications. Once your business account is created you can start with integration in one of two ways:Ī) Install and host the WhatsApp API on your servers and integrate it with your own customer support software or a third party solution.ī) Use a WhatsApp solution partner ( Twilio for example), that already host the API for you. You can also select a payment method, create messenger templates and add your phone number. A Developer role can only edit account settings. An Admin role can make any changes to the account. You can further add people to your Business Manager account to manage your WhatsApp business account. You will need to fill in the tabs asking for your Account name (business name), Account type (whether it is your own, if you are managing for a client, or if you need to create one), the Timezone you are operating in, the Local currency your business trades in, and any Payment methods. Go to Accounts > WhatsApp Accounts > Add which will then prompt a new window. Once you’ve registered your business on the Facebook Business Manager (follow the steps here if you haven’t already), log into the Manager and click on Business Settings in the top right-hand corner. The first step to using the WhatsApp Business API is to create a WhatsApp Business account in the Facebook Business Manager.

With the API you can programmatically send non-promotional messages like payment links and confirmation, travel itineraries, e-tickets, appointment reminders, delivery updates and provide customer support. The WhatsApp Business API enables your business to connect its systems or third party services to WhatsApp so that you can communicate with your customers directly with fast, simple, and secure messaging.

What is whatsapp business api